REFUND POLICY

A LEGAL DISCLAIMER

All products and information provided by Rosenvé are intended for general informational and cosmetic purposes only and are not intended to diagnose, treat, cure, or prevent any medical condition. Individual results may vary.

Customers are advised to review all product ingredients carefully and perform a patch test prior to use. Rosenvé shall not be held liable for any adverse reactions, sensitivities, or damages resulting from the use or misuse of its products.

While we strive to ensure the accuracy of all information presented on our website, we do not warrant that product descriptions, pricing, or other content is complete, reliable, current, or error-free. Rosenvé reserves the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

By purchasing and using our products, you agree to use them at your own discretion and risk.

REFUND POLICY - THE BASICS

At Rosenvé, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, you may request a refund under the following conditions:

Refund requests must be submitted within 14 days of receiving your order.
Items must be unused, unopened, and in their original packaging to be eligible for a refund.
Proof of purchase is required for all refund requests.

Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs unless the item received is defective or incorrect.

In the case of damaged, defective, or incorrect items, please contact us within 48 hours of delivery with supporting photos, and we will arrange a replacement or full refund accordingly.

Refunds will be issued to the original method of payment once the returned item has been received and inspected. Processing times may vary depending on your financial institution.

For all refund inquiries, please contact our customer support team.